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Baby RECALL

Maclaren Strollers Recall: Download Template Requesting Repair Kit for UK Customers

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Update: After news cov­er­age reveal­ing fin­ger­tip ampu­ta­tion cases in the UK and over 200 emails to Maclaren, Maclaren announced on the 12th of Novem­ber 09, that they will pro­vide free of charge hinge cov­ers that can be used to cover the fold­ing mech­a­nism avail­able to par­ents who request them.

Down­load the tem­plate ask­ing Maclaren UK to pro­vide free hinge repair kits to cus­tomers who have pur­chased Maclaren bug­gies in the UK.  The Maclaren Strollers (Bug­gies) affected by the recall include:

Volo, Tri­umph, Quest Sport, Quest Mod, Techno XT, Tech­noXLR, Twin Tri­umph, Twin Techno and Easy Traveller.

You will need the prod­uct VIN code. To locate the VIN please turn your stroller upside down. VIN is the 21 digit num­ber beside the bar code.

Email

Down­load EMAIL Tem­plate — Maclaren Hinge Repair Kit for UK Cus­tomers (739)

Let­ter

Down­load LETTER Tem­plate — Maclaren Hinge Repair Kit for UK Cus­tomers (236)

Please let Mind­ful Mum know you have sent a let­ter request­ing a repair kit for the hinges by sub­mit­ting the fol­low­ing form.

Your Name (required)

Your Email (required)

Maclaren Hinge Request Sent

Other Infor­ma­tion for Mind­ful Mum Mes­sage

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November 10th, 2009 | Tags: , , , , , | Category: Baby RECALL | View Comments
  • vassiliki
    ok so they just reply again

    Hi,



    Estimated is two weeks. You are on the list and they will be dispatched as a matter of urgency to all on the list when they arrive in the UK Free of Charge.
  • vassiliki
    hiya yes i have had the same reply as you this am ive replied and asked them to be more specific eg weeks months? etc
  • Becky
    Hello, thanks for the email template MM. I got a different response this morning from Maclaren. Instead of saying "that there was no requirement for a similar programme in the UK due to the low number of this type of incident in the UK and especially as there is not a product defect or non-compliance with the stringent EU quality standards for buggies."

    They seem to be saying, "Thank you for your email. I will place an order for you but we do not know when they will be available at the present time, so I cannot give you a delivery date."

    Anyone else had a different response from Maclaren?
    Cheers, Becky
  • jonas
    how about d rest of the world? (beside UK n US)
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