Recall to repair Cybex US Stroller Buggies

The US Consumer Product Safety Commission (CPSC) have issued a recall to repair in cooperation with Regal Lager Inc, distributor of CYBEX Strollers.

The recall includes the following strollers:

  • Cybex Ruby
  • Cybex Onyx
  • Cybex Topaz

The Cybex Ruby, Onyx and Topax buggies are available in the UK from Mama and Papa’s department store and online department store Very.co.uk. Mamas & Papas signed an exclusive deal with Cybex in January 2009, “as Mamas & Papas believed their European counterparts offered an outstanding range of products which deserved to be introduced to their UK customers through Mamas & Papas brand so that parents were assured of the same quality and value for money they have come to recognise from the UK Superbrand.”

Mindful Mum is contacting Cybex (based in Germany), Mama & Papas and the UK Trading Institute to find out if UK strollers are affected and if the recall will also be announced to customers in the UK / Europe as part of Mama & Papas ongoing commitment to assure UK customer of their “strict quality and safety controls.”

Please contact Mindful Mum if you have a Cybex Stroller /  Buggy in the UK.

Image of the Cybex Buggies Recalled:

Cybex Stroller Recall US

Product Details

Product NameCybex Strollers
Company, brand or retail storeCybex
Recall DateThu 28th Jan 2010
HazardThe stroller’s hinge mechanism poses a fingertip amputation and laceration hazard to the child when the consumer is unfolding/opening the stroller.
IncidentsThe firm has received one report of a child placing his finger in the stroller’s hinge mechanism, resulting in a finger fracture.
RemedyConsumers should immediately stop using the recalled strollers and contact Regal Lager to receive a free hinge cover retrofit kit.
Product DescriptionThis recall involves Ruby, Onyx and Topaz models of CYBEX umbrella strollers. “CYBEX” is printed on the side of the strollers.
Contact Emailinfo@regallager.com
Contact Telephone(800) 593-5522
Contact Websitehttp://www.regallager.com/recalls
Recall TypeRecall
Recall AuthorityCPSC Recall
Recall CountryUnited States of America

Related articles:

  1. About Us

Comments for 'Recall to repair Cybex US Stroller Buggies'

  • James

    Hi, its not just Mamas and Papas, I’ve seen these buggies in other smaller stores. So are the UK models affected by the recall too?

  • James

    Hi, its not just Mamas and Papas, I've seen these buggies in other smaller stores. So are the UK models affected by the recall too?

  • gemmabowen

    https://www.surveymonkey.com/s.aspx?sm=h2zBVyNrJ8dzW8o/3l4XVjPi//YUBZyi7z85bb2

    Consumer Focus is carrying out an investigation in to the safety of the side hinge mechanisms used on a a variety of stroller style pushchairs.

    Please go to the above survey if you can spare 5 minutes and have a view on this issue and/or your child has suffered an injury as a result of the side hinge mechanism on a pushchair.

    Many thanks

  • gemmabowen

    https://www.surveymonkey.com/s.aspx?sm=h2zBVyNr… Consumer Focus is carrying out an investigation in to the safety of the side hinge mechanisms used on a a variety of stroller style pushchairs. Please go to the above survey if you can spare 5 minutes and have a view on this issue and/or your child has suffered an injury as a result of the side hinge mechanism on a pushchair.Many thanks

  • http://www.mindfulmum.co.uk/ Mindful Mum

    Hi there, this link to survey monkey did not work. Can you please resend. Thanks,

  • Name

    I’ve got the cybex Callisto. Is it affected too?

    • http://www.mindfulmum.co.uk/ Mindful Mum

      Cybex have not returned my enquiry regards the Callisto. However, I have checked the recall alert and it appears to be only the Cybex Ruby, Onxy and Topaz that are affected. No other recalls on other strollers / buggies have been issued. Hope that helps. Mindful Mum

    • http://www.mindfulmum.co.uk/ Mindful Mum

      Hi there, Cybex have now confirmed the Callisto is not affected. Thanks, Ali

  • Name

    I've got the cybex Callisto. Is it affected too?

  • http://www.mindfulmum.co.uk/ Mindful Mum

    Cybex have not returned my enquiry regards the Callisto. However, I have checked the recall alert and it appears to be only the Cybex Ruby, Onxy and Topaz that are affected. No other recalls on other strollers / buggies have been issued. Hope that helps. Mindful Mum

  • http://www.mindfulmum.co.uk/ Mindful Mum

    Hi there, Cybex have now confirmed the Callisto is not affected. Thanks, Ali

  • Abi

    Hi, i have a Cybex Onyx bought in September 09 in the UK. Does anyone know if I should stop using it?
    Thanks

    • http://www.mindfulmum.co.uk/ Mindful Mum

      No response from Cybex in Germany which says very little for their customer service. Can you tell me who you bought your Onyx Cybex from and I will see if I can progress this for you.

  • Abi

    Hi, i have a Cybex Onyx bought in September 09 in the UK. Does anyone know if I should stop using it? Thanks

  • http://www.mindfulmum.co.uk/ Mindful Mum

    No response from Cybex in Germany which says very little for their customer service. Can you tell me who you bought your Onyx Cybex from and I will see if I can progress this for you.

  • rachel

    i have a cybex onyx purple. i have had it a few months, im not haveing the problem listed above, however my child and anyone who pushes it gets static shocks every now and again from contact with metal frame or the metal pins in the white handles and its enough to make my daughter cry, is any one else have this problem?

  • rachel

    i have a cybex onyx purple. i have had it a few months, im not haveing the problem listed above, however my child and anyone who pushes it gets static shocks every now and again from contact with metal frame or the metal pins in the white handles and its enough to make my daughter cry, is any one else have this problem?

This entry was posted in Baby, Product Recalls, Toddler, Uncategorized. Bookmark the permalink.